Complaint Resolution Process
Any person, player, team, or combination thereof, feeling aggrieved by a decision or conduct of any member, the Executive, or the Board, or a Team Official may submit a Complaint Form for consideration.
ENSMHA will follow the guidelines given by the Ontario Minor Hockey Association (OMHA) within their Code of Conduct Policies and Procedures document in dealing with conflict resolution. Under this document, it is understood that any complaint received at the association level and deemed to be classified as “Major” infraction or a harassment, abuse or bullying infraction will be forwarded to the OMHA for review.
ENSMHA will follow the “24-hour cooling off” rule – any member submitting a complaint must wait 24 hours after an incident to submit a claim. Immediate contact will not be acknowledged unless the complaint is seen to involve a direct threat to a member’s safety and time is considered of the essence.
All incidents are to be reported to the Director of Risk Management and Compliance (DRMC), using the OMHA Complaint Form which is available on the association website under the Risk Management tab.
The DRMC will present the document within 3 days of receipt to the Disciplinary Committee for review.
Where the complaint involves a member of the travel/representative level of ENSMHA, the committee shall consist of the Association President, Vice President Travel, the Director of Risk Management and Compliance, and one other appointed designate. The committee members shall keep private and confidential the name and personal information of the subject of the complaint.
Where the complaint involves a member of the local league level of ENSMHA, the committee shall consist of the Association President, Vice President Local League, the Director of Risk Management and Compliance, and one other appointed designate. The committee members shall keep private and confidential the name and personal information of the subject of the complaint.
Where the complaint involves a member who is a direct relation of a Disciplinary Committee member, or is a Disciplinary Committee member or designate, a conflict of interest shall be declared and an alternate member will be chosen by the Board of Directors.
The committee will review the complaint and provide, in writing, any measures taken to resolve the matter to the subject of the complaint with 5 days of receiving the Complaint Form.
The subject of the compliant may file an appeal upon receiving the resolution decision from the DRMC. Appeals will be forwarded and reviewed by the OMHA Code of Conduct Appeal Panel on their timeline.
The DRMC will provide an update to the Board of Directors of the complaint at the next scheduled Board Meeting which shall include the infraction and the resolution for Risk Management purposes, however for privacy purposes may not contain the name or personal information of the subject of the complaint.